For resort details and information, visit our WHY PINE KNOB page.
​ PLEASE CONTACT US WITH ANY QUESTIONS OR CONCERNS: [email protected]

POLICIES

 
  • Please plan accordingly to make the start time of your lessons; the lesson starts at its scheduled time.  During peak times there may be lines to purchase Lift Tickets and Rentals. Plan Accordingly  ​
 
  • Instructors are subject to change due to unforeseen circumstances, without notification.
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  • Skiing and snowboarding are outdoor activities that are influenced by current weather trends. To ensure your safety and an enjoyable experience, we strongly recommend checking the weather forecast 48 hours before your scheduled visit. This will allow you to make an informed decision about your participation based on the expected weather conditions.
 
  • Requests to reschedule private lessons will incur a 20% rebooking fee if made more than 24 hours in advance. Request to reschedule within 24 hours of the start of your Private Lesson will be denied.
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Group Lesson Rescheduling Policy: No Rebooking, No Refunds.- Kindersparks 6 Week Program
- Kindersparks Drop-In
-Discover Michigan
-Student Group

If the Resort is closed due to inclement weather, we will issue rain checks for 100% of the lesson cost. 
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​Pine Knob Snow Sports Refund and Cancellation Policy:
Private and Semi-Private Lessons
  • 20% rescheduling fee up to 24 hours in advance of your appointment.
  • Non-refundable within 24 hours of your appointment. No changes inside of 24 hours for any reason. (You can gift your lesson to a friend or family member.)
  • If the resort is closed for Inclement Weather, Rain Checks will be issued.
·      Discover Michigan 
  • Non-refundable.
  • Lift tickets can not be upgraded.
  • If the resort is closed for Inclement Weather, Rain Checks will be issued.
·      Kindersparks
  • Non-refundable.
  • If the resort is closed for Inclement Weather, Rain Checks will be issued.
·      Thunderbolt Racing and Other Race and Park Programs
  • Non-refundable.
  • If the resort is closed for Inclement Weather, make up days will be added as needed or a prorated Rain Check will be issued.
·      Student Program and Student Lessons
  • Memberships, Lift Tickets, and Rentals are non-refundable.
  • Student Lessons are non-refundable.
  • 20% rescheduling fee to move to a new night or switch lesson groups. 
  • Window Closes two weeks after registration ends and is limited to nights that have availability. 
  • If the resort is closed for Inclement Weather, make up days will be added as needed.
 
Rain Checks will be issued at the discretion of Pine Knob Snow Sports LLC
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F.A.Q.s

Q. I purchased a six pack of lessons last season and want to know how I can use these toward lessons this season?
A. Please email [email protected] and we will get you set up.

Q. I purchased a gift certificate and want to use it to schedule lessons. What do I do?
A. Please email [email protected] for assistance.

​Q. I have called and left a message on voicemail but have not heard back.
A. Please email us at [email protected]